How do I make a Payment?
You can make a payment through our website
with your online account at www.TriStateMiniStorage.com. You can
also mail a check or Money order to P.O. Box 770, Proctorville, OH 45669.
To opt out of our AutoPay please contact us at (740) 744-5064, otherwise
payments are automatically deducted from your credit card/debit card.
How can I rent a Unit?
You rent a
unit by going to our website or calling us.
Do I have to sign a lease or can I rent a unit on a month-to- month
basis?
Our leases are
on a month to month basis and do require a rental agreement signature upon
renting.
What notice do you require before I move out?
We require a
15 day advanced notice of move out to avoid charges for the next monthsrent
.Please call the office on the day you clean out, sweep out and remove your
personal lock from your unit. Keep in mind. If you have recurring billing your
payment will be automatically taken from your account on the 1st of every
month. Upon
notification of move out the automatic billing will be stopped.
What are the days and hours that I may access my storage unit?
7 days a week,
Gate hours are 6 am to 10 pm.
What are the office hours?
You can reach
the manager at our offsite Accounting Office at (740) 744-5064 Monday -
Saturday 8am to 5pm, Sunday noon-5pm or by email at rentspace247@gmail.com. Units can be
rented online at any time through our website http://www.tristateministorage.com
Do you require insurance on the contents of my storage unit?
Our Lease Agreement asks that all tenants have valid insurance on their stored goods. Tenants will want to check with their current homeowners or renters insurance policy for extension of coverage, or purchase a renters insurance policy themselves. Our insurance does not cover tenant belongings. Tenants store at their own risk.
What information do I need to provide so that I may rent a storage unit?
Email address,
Driver’s License number, mobile number.
How can I rent a storage unit?
You may rent a
unit or units online at www.TriStateMiniStorage.com or by
calling the manager at (740) 744-5064.
Will I receive a monthly "bill"?
You will only
receive a monthly invoice by e-mail or by text. For a minimal Fee, we will send
an invoice by mail.
What forms of payment do you accept?
We accept
checks, money orders, ACH payments (automatic draft), Visa, Master Card,
Discover and American Express.
When is my rental fee due?
Rent is due on
the 1st of each month. We prorate the first month if necessary. After 5
days non-payment, a $15 late fee will be applied. After the 15th day
late, gate access will be denied and unit will be overlocked and an additional
$10 late fee will apply. If your payment is not received by the 28th, Pre-lien
process may begin. This may include fees up to $225 up until the completion of
Auction.
Do I need to provide my own lock?
We provide a
complimentary Disc-Lock for your storage unit at the time of rental.
What if I or one of my guests damages my unit or another building or fixture on
the property?
We have
security cameras on site and any damages that might occur must be reported to
the manager at (740) 744-5064
Yes, when you vacate your unit and have a credit on
your account a refund will be issued. We do not prorate moving out.
What if I forget my Gate Code?
If you have access to our online
site your code is provided there, if you do not have access you may call the
office.
Is the facility Gated?
Yes, with keypad access
entry.